IT Annual Maintenance Contract (AMC) in Dubai
Dmatics provides an IT annual maintenance contract (AMC) in Dubai and across the UAE, operated through our 24×7 NOC and agentic AI layer. Your servers, storage, firewalls, and switches are monitored continuously, and AI predicts failures before they happen. Preventive maintenance, firmware management, and vendor escalation, all driven by live telemetry under one SLA.
What this service covers
Server AMC
Dell/HPE server support, hardware health, firmware review, and lifecycle planning, monitored live by the NOC.
Storage AMC
SAN/NAS support, storage health checks, capacity planning, and performance review.
Switch AMC
Core, distribution, access, and SAN switch support with preventive maintenance.
Firewall AMC
Firewall policy review, health checks, HA validation, upgrades, and vendor escalation.
Wireless AMC
Controller and access-point support, coverage review, and performance management.
Hypervisor Support
VMware, Hyper-V, and Nutanix operations, cluster health, and capacity planning.
NOC-Integrated Monitoring
Every device under AMC is watched 24×7 from the Dmatics NOC, the same command centre, the same SLA, one accountable team.
AI-Predictive Maintenance
Agentic AI reads live telemetry to flag firmware, EOS/EOL, and failure risk before it becomes downtime, maintenance driven by data, not just the calendar.
Delivered as standard
- ✓24×7 NOC-integrated monitoring
- ✓AI-driven predictive failure alerts
- ✓Preventive maintenance schedule
- ✓Break/fix with OEM escalation
- ✓Firmware, EOS/EOL & patch lifecycle management
- ✓Single SLA across all hardware vendors
ISO/IEC 27001 Certified Security Operations Provider
Ready to unify your IT & security?
Start with a complimentary posture assessment, no cost, no obligation. Live command-centre coverage in weeks, not months.
Schedule a consultation